Shipping policy

At Lenses by Maryam, we aim to provide a smooth and reliable delivery experience. This Shipping Policy outlines our delivery options, processing times, and important information regarding your order.

📦 Order Processing Time

All orders are processed within 1 working day.

Orders placed before 12:00 PM are usually processed and dispatched on the same day.

Orders placed after 12:00 PM will be processed the next working day.

Orders are not processed on weekends or public holidays.

🇬🇧 Shipping Options (United Kingdom)

We offer the following Royal Mail delivery options:

  • Tracked 48 (Standard Delivery)
    Estimated delivery time is 2 to 3 working days after dispatch.
  • Tracked 24 (Fast Delivery)
    Estimated delivery time is 1 to 2 working days after dispatch.
  • Special Delivery (Next Day Guaranteed)
    Next working day delivery service for urgent orders.

⏰ Special Delivery Cut-Off Time

For Special Delivery (Next Day Guaranteed):

Orders must be placed before 12:00 PM to qualify for same-day dispatch.

Orders placed after 12:00 PM will be dispatched the next working day.

This means next-day delivery will not apply if the cut-off time is missed.

📍 Shipping Charges

Shipping costs are calculated at checkout based on the selected delivery method.

We may offer free shipping promotions from time to time.

📦 Order Tracking

All tracked shipping options include a tracking number.

You will receive your tracking details via email once your order has been dispatched.

⚠️ Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • High demand periods

We are not responsible for delays caused by external factors beyond our control.

🏠 Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not liable for orders delivered to incorrect addresses provided at checkout.

🌍 International Shipping

Currently, we primarily ship within the United Kingdom.

If international shipping becomes available, this policy will be updated accordingly.

📍 Contact Information

If you have any questions about shipping or delivery, please contact us:

Lenses by Maryam
Email: lensesbymaryam@gmail.com