Refund policy

Returns & Refunds

Due to hygiene and health protection reasons, we are unable to accept returns or exchanges on contact lenses and other cosmetic products once they have been purchased.

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review the matter and, where appropriate, arrange a replacement or refund.

This policy does not affect your statutory rights under UK consumer law.

📦 Returns Eligibility

For hygiene reasons, we’re unable to accept returns on cosmetic products once purchased. Thank you for your understanding

❗ Faulty or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

We will:

• Offer a replacement
• Provide a full refund, depending on the situation

Please include:

• Order number
• Clear photos of the issue

💰 Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method

Please note:

• Shipping costs are non-refundable
• A small processing fee may apply (if applicable)

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a tracked shipping service to ensure safe delivery

⏰ Order Cancellations

• Orders can be cancelled within 2 hours of placing the order
• Once the order is processed or dispatched, cancellation is no longer possible

👁️ Health & Safety Notice

Contact lenses are classified as medical-use products. For your safety:

• Always follow proper usage guidelines
• Consult an eye care professional before use
• Do not share lenses with others

📞 Need Help?

If you have any questions regarding returns or refunds, feel free to contact our support team. We’re always here to help you with a safe and smooth shopping experience.